Shipping and Returns
- Domestic Shipping Method RATE
- Canada Canada Post $9.95
- International Shipping Method RATE
- United States USPS $5.95
- Australia Australia Post from $10.95
- All other Countries UPS from $19
Return and Replacement
At EyeBuyDirect, we guarantee the quality of our eyewear. If you are not happy with your glasses, simply contact us for a refund or a replacement.
EBD has a 14-Day Fit & Style guarantee which allows customers to make an equal exchange or return with no questions asked.
Our 365-Day Product Guarantee means Customers are eligible for a one-time replacement pair within 12 months. A one-time replacement pair will be only issued if there are clear defects in material and workmanship.
Product warranty does not cover damage caused by accidents, negligence, or improper care.
- 1.Obtain a Return Authorization Email by contacting our Customer Service
at 1-855-EYEBUY1 (1-855-393-2891), livechat or firstname.lastname@example.org.
- 2. Send your glasses back to us and provide our Customer Service with the Delivery Confirmation Number.
- 3. Once we receive your Delivery Confirmation Number, you will either receive a refund within 48 hours or be sent a replacement.
Frequently Asked Questions
- Can I track my order?
You sure can! You can enter your order or tracking number in the Track Order section in our top navigation, or you can check on the status of your order on our Order Tracking page.
- How long do I have to wait for my glasses after I have ordered them?
Your order will be delivered within 7 - 14 business days. Your glasses will usually reach you faster, but may take the full 14 business days depending on the complexity of your prescription and the package you selected.
- What shipping methods do you offer?
US customers: we ship through USPS and UPS Next Day Air. Please note, the UPS Next Day Air option will deliver your order one day after the shipping date.
Canadian customers: we ship through the Canada Post.
UK customers: we ship through UPS.
Australian customers: we ship through the Australia Post.
For all other countries: we ship through UPS.